Privacy Policy

Trinka.ai is a fully owned product of Crimson AI LLP. Crimson AI LLP and its subsidiary and affiliate companies (collectively hereafter, "Crimson AI," "we," "us," or "our") recognize the importance of protecting the personal information collected from users in the operation of our website, products, content, and services (collectively hereafter, “Services”) and taking reasonable steps to maintain the security, integrity and privacy of any information in accordance with this Privacy Policy. By submitting your information to Crimson AI you consent to the practices described in this policy.

We take your privacy very seriously. This Privacy Policy describes how Crimson AI collects and uses the personal information you provide to Crimson AI. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. This Privacy Policy forms part of Crimson AI's Terms of Service. If you need more information, please contact us at support@trinka.ai.

Our personal information handling policy and procedures have been developed in line with the requirements of the 1995 European Union Data Protection Directive (Directive 95/46/EC) and the General Data Protection Regulation (in force from 25 May 2018) and the applicable national law.

Questions and Answer

We collect and process personal data about you when you interact with us and our products and when you use or purchase Services from us. The personal data we process include the following.

Personal information collected from you

  • Contact information, such as name, e-mail address, mailing address, telephone number, geographic location, and other demographic information
  • Billing information, such as credit card number, bank account number, and billing address
  • Unique identifiers, such as username, account number or password
  • Information shared through surveys and polls conducted by Crimson AI
  • Media files or documents
  • Correspondence between you and Crimson AI
  • Information you choose to make available to us as part of your Crimson AI user profile
  • Information of referrals, such as referral’s name and e-mail address
  • Information you choose to make available to us at events organized by Crimson AI, such as webinars and workshops
  • Testimonials which may contain your Personal Data, such as name and photograph, where you have given consent
  • Comments, feedback, posts, and other content you provide to Crimson AI (including through any Crimson AI website)

We will use Personal Data, including without limitation, to

  • Deliver the Services or information requested by you
  • Send you communication from the Services, where you have given consent
  • Assess your Services -related requirements to determine or suggest suitable Services
  • Assess your Services -related requirements to determine or suggest suitable Services
  • Send you requested information about the Services
  • Respond to customer Services requests, questions, complaints, and concerns
  • Administer your Account
  • Administer our Services and for internal operations, including troubleshooting, data analysis, testing, statistical, and survey purposes;
  • Conduct research and statistical analysis to help enhance, evaluate, develop, and create Crimson AI websites, products, and services
  • Send you promotional and marketing communications, where you have given consent. You can stop receiving our promotional emails by following the Unsubscribe instructions included in every email we send.
  • Verify your identity when required.
  • Detect fraud
  • Investigate suspicious activity and otherwise keeping our site safe and secure
  • Conduct data analytics
  • In circumstances where you contact us by telephone, calls may be recorded for quality, training, and security purposes

Information collected automatically (hereafter Usage Data)

  • Electronic identification data, such as IP address, cookies, device model
  • Browsing activity, such as your visit(s) to our websites, your operating system, browser type, internet service provider (ISP)
  • Analytics data, such as clicks and scrolls, referring and exit pages, and information on how you interacted with our websites.
  • Raw non-specific user data for research and quality control. If information is compiled or collected for such purposes, users are not personally identifiable: their identities are completely anonymous and never subject to release or publication.

We will use Usage Data, including without limitation, to

  • Assess needs and/or suggest suitable Service(s)
  • Send you information you request about the Service(s)
  • Administer the website(s), application(s), and/or Services
  • Authenticate users for security purposes
  • Improve, enhance, support and operate the websites
  • Compile statistical reports and record insights into usage patterns
  • Develop new products and services
  • Improve the algorithms underlying the Services and for quality control purposes
  • Conduct scientific research and statistical analysis

Information from our public blogs and newsletters (also Usage Data)

When you visit our publicly accessible blogs or subscribe to our newsletters, we may collect the following information.

  • Assess needs and/or suggest suitable Service(s)
  • Send you information you request about the Service(s)
  • Administer the website(s), application(s), and/or Services
  • Authenticate users for security purposes
  • Improve, enhance, support and operate the websites
  • Compile statistical reports and record insights into usage patterns
  • Develop new products and services
  • Improve the algorithms underlying the Services and for quality control purposes
  • Conduct scientific research and statistical analysis

We will use such Usage Data, including without limitation, to

  • Send you promotional and marketing communications, where you have given consent.
  • Respond to your questions and concerns
  • Send you notifications of new content

Information from Crimson AI Careers (also Usage Data)

When you apply for employment at Crimson AI by filling out a job application form, we may collect the following information.

  • Contact information, such as name, email address, mailing address, telephone number, links to your social networking profiles
  • Any other information contained in the resume that you submit to us

We will use such Usage Data, including without limitation, to

  • Evaluate you for the position you have applied for
  • Respond to your questions and concerns

Disclosure and Sharing of Your Information

Crimson AI will not disclose to or share your personal information with any unaffiliated third parties except as follows:

  • Where necessary in connection with services provided by third parties (i) that provide us with a wide range of office, administrative, information technology, production, payment, or business management services, and (ii) that are required to comply with this policy
  • Where you have provided a credit or debit card, we may also use third parties (such as POS payment providers) to check the validity of the sort code, account number, and card number you submit in order to prevent fraud, in accordance with our legitimate interests and those of third parties
  • Where you voluntarily provide information in response to an advertisement from a third party;
  • Where your consent has been provided with a third party such as an academic institution, school, employer, business, or other entity that has provided you with access to a product or service through an integration or access code, information may be shared regarding your engagement with the service or product, results of assessments taken, and other information you input into the product or service
  • Where Crimson AI is required to disclose personal information in response to lawful requests by public authorities and government agencies, including to meet national security or law enforcement requirements; to comply with a subpoena or other legal process; when we believe in good faith that disclosure is necessary to protect our rights, to enforce our Terms of Service, or to protect the rights, property, or safety of our services, users, or others; and to investigate fraud
  • If our business or any part of it is sold or merged with another business, your details will be disclosed to our advisers and those of any prospective purchaser and will be passed to the new owners of the business.
  • We may communicate with any person you have referred to us, where we will request their explicit consent
  • We may share your personal data with our group companies to process it for the purposes of inter-group administration and to deliver products or services
  • Our professional advisors such as our auditors and external legal and financial advisors
  • Marketing and communications agencies where they have agreed to process your personal data in line with this Privacy Policy
  • Market research companies
  • Our suppliers, business partners and sub-contractors
  • Search engine and web analytics.

If necessary in connection with providing Services on behalf of third parties, such as institutions and societies, providers of website hosting, maintenance, call centre operations, and identity checking, Crimson AI may disclose navigational and transactional information in the form of anonymous, aggregate usage statistics and demographics information that do not reveal your identity or personal information.

Disclosure in Chat Rooms, Social Media, or Forums

Identifiable personal information—such as your name or email address—that you voluntarily disclose and that is accessible to other users (e.g., on social media, forums, bulletin boards, or in chat areas) could be collected and disclosed by others. Crimson AI cannot take any responsibility for such collection and disclosure.

  • You have the right to make a written request to be informed whether or not we hold or process any of your personal information (by emailing support@trinka.ai).
  • You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data, clicking the Unsubscribe button on any communication we have sent to you, or by writing to us.
  • Where you have consented to us using your personal data, you can withdraw that consent at any time.
  • If the information we hold about you is inaccurate or incomplete, you can notify us and ask us to correct or supplement it.
  • You also have the right, with some exceptions and qualifications, to ask us to provide a copy of any personal data we hold about you.
  • Where you have provided your data to us and it is processed by automated means, you can request that we provide it to you in a structured, machine-readable format.
  • If you have a complaint about how we have handled your personal data, you can ask us to restrict how we use your personal data while your complaint is resolved.
  • In some circumstances, you can write to us to erase your personal data (a) if it is no longer necessary for us to use your personal data; (b) if you object to the use of your personal data and we don't have a good reason to continue to use it; or (c) if we haven't handled your personal data in accordance with our obligations.
  • Our use of your data is governed by Crimson AI’s Privacy Policy. You acknowledge that you have read the Privacy Policy and understand how we collect, store, and use Customer Data. If you do not agree with our Privacy Policy, you must stop using our services.
  • Crimson AI reserves the right to save documents on its systems according to its policy and Indian government regulations for conducting business.
  • We may delete our copies of Customer Data from time to time and you agree that we will not have any liability for any damages that you may incur from such deletion.
  • You agree that we may disclose Customer Data, including content of communications, if we believe that such disclosure is necessary (i) to comply with any applicable laws, (ii) to enforce our policies, and (iii) to protect our services and products.

Personal information will not be kept for longer than is necessary for the purpose for which it was collected. This means that, unless information must be retained for legal or archival purposes, personal information will be securely destroyed, put beyond use or erased from Crimson AI’s systems when it is no longer required or, where applicable, following a request from you to destroy or erase your personal information.

The personal data that we collect from you may be transferred to and stored in a Crimson AI-owned server and a third-party server. It may also be processed by staff operating outside the above locations, who work for us or for one of our suppliers, in which case, the third country's data protection laws will have been approved as adequate by the European Commission or other applicable safeguards are in place. You can get further information by emailing us at support@trinka.ai.

We take the security of your information very seriously. We have been very careful in developing processes and employing technology to protect against any current and future security threats in these areas.

Crimson AI is committed to protecting the security of your information and adopts reasonable standard, industry-wide practices for protecting your information. However, no internet data transmission is 100% secure, and hence we cannot ensure that the information you transmit to us won't be intercepted over the internet. We recommend that you practice online security measures such as having strong passwords and not disclosing your password to anyone.

If Crimson AI learns of a security system breach, we may attempt to notify you and provide information on protective steps, if available, through the email address that you have provided to us or by posting a notice on the Crimson AI website.

We use 128-bit Public/Private key encryption for data and file transfers and hold high-assurance SSL Certificates—a worldwide accepted security certificate and the highest measure to prevent threats and plagiarism.

Confidentiality refers to limiting information access and disclosure to authorized users and preventing access by or disclosure to unauthorized ones. Crimson AI trains employees about the importance of maintaining the confidentiality and security of your information.

Data confidentiality covers data in storage, during processing, and in transit. Crimson AI guarantees that your data will not be accessed or disclosed to unauthorized individuals, entities, or processes and will be protected from intentional or accidental attempts to perform unauthorized data reads.

Physical Access Control

Access control is determined by the software, hardware and liveware (humans) that enforce it. Crimson AI has a system of controls that limits access to the organization’s resources.

Network Protection

Also critical to confidentiality are protections against malicious software (malware), spyware, spam, and phishing attacks. Crimson AI servers are protected behind a firewall to prevent users from accessing them other than by specifically allowed protocols and methods. Crimson AI also maintains a detection method which picks up suspicious activity that may signal an intrusion and tracks each transaction by the user login details and provides a timestamp for each event.

Crimson AI does not knowingly collect any Personal Data from children under the age of 18. If you are under the age of 18, please do not submit any Personal Data through our websites or services. We encourage parents and legal guardians to monitor their children’s internet usage and to help enforce this notice by instructing their children never to provide Personal Data through our services or websites without their permission. If you have reason to believe that a child under the age of 18 has provided Personal Data to us through our websites or services, please contact us at support@trinka.ai; we will delete that information and terminate the child's account from our databases.

Crimson AI websites use cookies and similar technologies for various purposes, for example, to distinguish you from other users of our websites.

What are cookies?

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Crimson AI websites use cookies and similar technologies for various purposes, for example, to distinguish you from other users of our websites.

Why do we use cookies?

Crimson AI and our marketing partners, affiliates, and analytics or service providers use cookies and other technologies to ensure everyone who uses the Site and/or Services has the best possible experience. For example, when you use our Site, we may place a number of cookies in your browser. We use these cookies to enable us to hold session information as you navigate from page to page within the Site, improve your experience, and track and analyze usage and other statistical information. If you elect not to activate the cookie or to later disable cookies, you may still visit our Site, and use our Services, but your ability to use some features or areas of those offerings may be limited.

Types of cookies Crimson AI uses

The cookies used on Crimson AI websites have been categorized based on the categories found in the ICC UK Cookie guide. Here are the main types of cookies we use and why we use them:

Strictly Necessary Cookies

These cookies are essential in order to enable you to move around our websites and use their features, such as accessing secure areas of our websites. Without these cookies, services you have asked for, like e-billing, cannot be provided.

Performance Cookies

These cookies collect information about how you use our websites. For instance, they tell us which pages you visit most often and if you receive any error messages from our web pages. These cookies do not identify you. All information they collect is aggregated and therefore anonymous. We use these cookies to measure and analyze how our customers use our websites and to improve their functionality and the user experience.

Functionality Cookies

These cookies allow our websites to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personalized features. These cookies can also be used to remember changes you have made to customizable parts of our websites including text size and font. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.

Targeting or Advertising Cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as to help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organizations such as advertisers. Quite often targeting or advertising cookies will be linked to the site functionality provided by the other organization.

Disabling Cookies

Crimson AI websites are designed to function optimally with cookies enabled. You can, however, disable cookies via your website browser settings. This may mean, however, that you may no longer have access to some of our website features. Please note that even with all cookies disabled, a tiny amount of information will continue to be retrieved from your web browser. This information is necessary for the basic functioning of our website.

We may update our Privacy Policy from time to time. We will let you know via email and/or a prominent notice on our Services, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

Should you have any queries regarding this Privacy Policy about Crimson AI’s processing of your personal data or wish to exercise your rights, please contact us at support@trinka.ai.

Crimson AI

Office No 6, 1st Floor, Techniplex – II
Off SV Road, Goregaon - West
Mumbai, India
Pin code: 400062

Phone No. +91-22-61935000

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